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How ab99bet Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. This policy sets out exactly what we collect when you use our platform, how we store it, and what rights you hold over it.

Data collected only for account operationbKash, Nagad, Rocket payment data handled separatelyYour right to request or delete your dataCookie controls in your account settingsContact our team to raise any privacy concern
ab99bet How ab99bet Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We take a layered approach to data protection. Your account password is stored as a hashed value — we cannot read it, and neither can anyone else on our end. Payment data linked to bKash, Nagad or Rocket is processed through encrypted connections and never written to unsecured logs. Cookies on our platform are split into essential cookies, which keep your session alive and your wallet selection saved, and optional analytics cookies, which you can switch off in account settings. We hold your account data for as long as your account is active and for a retention period required by applicable regulations after you close it.

Encrypted Connections

All data moving between your device and our servers travels over SSL encryption. This covers login, wallet actions and account updates without exception.

Cookie Controls

Essential cookies run your session. Analytics cookies are optional — you can turn them off in your account settings at any point without affecting your wallet or balance.

Data Retention Policy

We keep your records while your account is open and for the period required by applicable rules after closure. We do not hold data longer than necessary.

Your Right to Access

You can request a copy of the personal data we hold on your account. Contact support via live chat or email and we will process your request in line with applicable obligations.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to know what data we hold on you, request a correction or ask us to delete your account information, our support team is the right place to start. We aim to respond to all data-related requests within a reasonable timeframe. For urgent account security concerns — like a suspected unauthorised login — contact us through live chat for the fastest response.

Team online

Live Chat

Open the chat window from your account dashboard to reach our support team directly. Fastest channel for account security and data queries.

Email Support

Send your data request or privacy concern to our support email. Include your registered account details so we can locate your records without delay.

Account Settings

Some privacy controls — including cookie preferences and marketing opt-outs — are available directly inside your account settings without contacting support.

Common Questions About Your Privacy at ab99bet

We get a lot of questions about what happens to account and payment data — especially around local wallets like bKash, Nagad and Rocket. Here are the answers to the questions we hear most from people in Bangladesh.

We store a transaction reference tied to your payment for verification purposes. We do not store your full bKash or Nagad account credentials or any PIN details.

Yes. Contact our support team via live chat or email with your request. We will action it subject to any retention obligations required by applicable regulations in your region.

Only payment processors and fraud-detection services we contract with, and only under binding data agreements. We do not sell your data to advertisers or unrelated third parties.

Go to your account settings and look for the cookie or privacy preferences section. You can switch analytics cookies off there without affecting your wallet balance or session.

We retain your records for the period required by applicable rules following account closure, then delete or anonymise them. The exact duration depends on local regulatory requirements.

The policy applies to all accounts. Whether you can access our services at all depends on your local law and eligible regions — our support team can clarify your specific situation.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.